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Why Culture Matters

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For as long as I can remember, I’ve been fascinated by culture. How does culture affect human behavior? Or, does behavior dictate the changing culture? Why do certain trends take off and others fail? Why were shoulder pads all the rage in the 80s and today Generation Z finds things drippy? 

This passion has resulted in me being on a crusade to define culture for brands for 25+ years and why I joined Vault49 – to build brands for culture.

In this article, I dissect exactly what we mean by ‘culture’, outlining why it is imperative to effective brand building, and share a list of prompts to consider when thinking about embedding your brand in culture.

What Do We Mean By ‘Culture’?

‘Culture’ is a meaty, multi-layered and highly subjective word that’s thrown around a lot these days; from ‘culture wars’ to ‘subcultures’ to ‘counterculture’. To cut through the chaos, culture is the ‘art of meaning-making’. This view gives us the semiotic tools we need to move brands forward, intrinsically connecting human motivation with cultural shifts.

What it’s not is observing and guessing ‘what’s next’. I learned early on that playing in culture can be a risky business. You can’t rush to conclusions too quickly. You have to be willing to listen, learn and shift your perspective, not force the narrative you want to create.

This means you have to embrace the chaos.

Change is constant and with culture, you are never ‘done’, only building on what you've learned.

It is important to separate ‘trends’ from ‘cultural shifts’. Trends tend to come in fast and leave even faster, making brands vulnerable to change, instead of leveraging it. We see brands as beacons, looking to unlock ‘cultural shifts’ that illuminate the way forward.

How To Win The Elusive Relevance Game

If you think cultural relevance doesn’t matter to your brand, think again. Growing cultural meaning helps brands move beyond ‘product’ to living seamlessly within people’s lifestyles, becoming a choice, habit or better yet, an extension of how they see themselves.

First, you have to clarify your brand’s role in culture. Start by understanding what is intrinsically true about your brand and the culture it came from. What was your brand’s original purpose? What meaning did it provide in people’s lives? Then, ask yourself, “How has culture shifted that intrinsic meaning?” This will help you see how your brand meaning could have shifted, and your purpose could evolve. It will also help unlock new cultural spaces to expand. 

Cultural Relevance = Brand Value

Brands with higher cultural relevance have more value in both consumers’ minds and to your bottom line. Look no further than Kantar’s BrandZ as proof that brand value, defined by ‘meaningfulness, difference and salience’ is driven through cultural relevance. According to Kantar, since the study began in 2006, the ten most powerful brands have increased by 414% compared to 231% for the S&P 500.

Power To The People

In order to unlock cultural meaning, you first have to recognize that humans and culture have a symbiotic relationship. But, culture is messy, so this relationship constantly breathes and morphs in real time. 

Diagram featuring the word "People" set inside a black circle next to the word "Culture" also set in a black circle. Green and blue arrows surround the two circles in a figure 8 shape to symbolize how they are connected.

You must get knee-deep in today’s culture, deconstruct it, get one-on-one with the people driving the culture that matters to your brand.

Brands have always played in the cultural sandbox, but today it is imperative to survival. Target wasn’t called ‘Targee’ in the boardroom or on a spreadsheet. That happened when people attached the intrinsic cultural value of ‘Mass Class’ to Target. Yes, you can have quality and pay less for it. Walmart is still playing catch up…

Cultural Layers Connect The Dots

So how do we apply this thinking for brands? We connect a universal human motivation or aspiration with the environment – or cultural sandbox – for brands to play in. This helps keep things timely (culturally relevant) but also timeless (tapping into a human motivation).

Radial diagram starting with "The Self" in the centre. Working out from this is "The Identity", "The Group", and "The Environment". Each concept has a short descriptor written below to it.

Remember, humans are just smart animals who fight instinct with intellect. Brands need to illuminate this pathway on a massive scale.

Tapping into a deep ‘motivation’ lights up the ‘identity’, which connects with a larger ‘group’, creating visual and verbal language used in a cultural ‘environment’ to break through and connect.

Let’s use my relationship with Peloton as an example. 

My ‘motivation’ is health and image (I was a chunky kid, this is a deep motivation). 

My ‘identity’ is to remain forever young, healthy and attractive. Peloton offers me a subculture or ‘group’ to be a part of. Instructors say things like “I see you” and give shout-outs to make me feel included and motivated. 

They provide an ‘environment’, the best example of a metaverse today. I connect with millions of people around the world IRT and high-five them like they’re buds. 

Peloton has created a whole brand world that satisfies my motivation; from workout gear to machines, even instructors that go on Dancing with the Stars. They light up all cultural layers to connect the dots. 

Cultural Strategy Illuminates Tomorrow

Futurists look to younger generations to see where the puck is going.  A recent stat highlighted the brand challenge we all face:

Only 8% of Gen Z feel that brands understand them (Source: @dolescent). 

This is a stark reminder that there was a time when a brand could command attention and build a relationship. But today, there is too much choice, forcing our brains to shut down and choose the path of least resistance. 

If this is the case, what does your brand need to do to remain relevant with your current tribe and find cultural pathways to grow that tribe in the future?

We believe this requires a new behavior to build brands: lead with culture. Remember, you can’t chase cultural relevance, you must embody it. 

Cultural Considerations

  • Culture is the art of meaning-making, giving brands language to connect
  • Culture is layered, connecting human motivation with their environment
  • Cultural relevance increases brand value
  • Culture is always shifting, you must get ahead of your brand’s culture
  • To win in culture, don’t follow other’s culture, find your own
  • Culture is the new ‘purpose’, embrace the chaos, don’t kill the nuance
  • Culture is the future

Want to connect on culture and brands? Reach out to Meg Asaro, Head of Strategy and author of this article.